We operate as a print on demand establishment, which means that items are produced upon order placement. The production process for your items entails an additional 2-5 business days added to the shipping timeframe. Shipping durations largely hinge on the destination country. Approximated shipping durations are outlined as follows:
Europe: 2 – 7 business days USA: 2 – 5 business days Australia: 2 – 5 business days Japan: 2 – 5 business days International: 10 – 24 business days *For substantial orders or those involving intricate production processes, as well as during peak seasons like Christmas, production and delivery times may diverge from the aforementioned estimates. Generally, we do not provide a guaranteed delivery date.
FAQ
Where are my orders produced and shipped from?
Our production facilities are situated in diverse countries across the globe, a strategy aimed at minimizing delivery distances. Our merchandise is manufactured on demand and shipped directly to your location.
Could I incur customs fees for my order?
For international orders, there’s a possibility of incurring supplementary customs and tax charges, contingent on determinations by the local customs authority, beyond our sphere of influence. Customs regulations are variable from one nation to another. We advise that you directly consult the local customs office to ascertain the potential imposition of duties or taxes on your purchases, given that we hold no sway over these fees.
I should have received my package by now, yet it hasn’t arrived. What actions should I take?
To assist us before you get in touch, please adhere to the subsequent steps:
Locate the tracking link provided in one of the email order notifications.
Examine the tracking log.
Scrutinize the shipping confirmation email for any errors in the shipping address that might have resulted from typographical errors.
Contact the local post office to inquire about the package.
Check with your neighbors in case the delivery person entrusted them with the package.
Should the delivery address be accurate and the package not found with your neighbors or at the post office, reach out to us at orders@hash2wear.com, providing your order number.
If a shipping address error is identified, we can dispatch a replacement order. However, the shipping costs will be your responsibility.
